Stop Losing Revenue
Get an AI-powered CSÂ strategy
 Churn has warning signs, in your product data, your support tickets, your email open rates, their silence. One churned $3K/month customer isn't just $3K. It's $36K ARR gone and CAC you'll never recover. And if it's happening once, it's happening across your whole book, quietly, compounding.
Using the SIGNAL framework, we build you a fully operational, AI-powered customer success motion- one that catches risk early, drives retention automatically, and scales without adding headcount.
Built by a CS operator who took GRR from 92% → 98% and helped teams scale from $5M to $50M ARR in under three years.
The founders who build this now don't have to rebuild it later at twice the cost and twice the urgency.
Let's build the right system - before the signals become churn.
Book Your Free Revenue Leak CallThe SIGNALS Framework
Using the SIGNAL framework - a structured approach to identifying churn risk, building retention systems, and enabling your team with AI-assisted workflows, we help early-stage founders go from reactive firefighting to a proactive, scalable customer success operation.
Find OpportunitiesÂ
Every engagement begins with understanding your business, your customers, your current motion, your biggest gaps. You'll never get a cookie-cutter solution, because cookie-cutter solutions don't stick.
Build AI Workflows
We design and implement AI-powered CS stack - automated onboarding flows, churn prediction models, playbooks and dashboards. Done for you!Â
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Grow With Impact
We hand off a CS operation your team can run without adding headcount. You get the playbooks, the automation and most importantly - confidence to scale.Â
You're not hiring a consultant. You're getting someone who's already built this, from the inside.
About Sarah
I'm Sarah Beatty. For 10+ years I was the person inside Series A and B SaaS companies doing exactly what I now help founders build — from first CSM hire to full org design, under real growth pressure with real revenue on the line.
I've taken GRR from 92% to 98% and built systems that carried teams from $5M to $50M ARR in under three years.
I started this practice because the support I'm offering now is exactly what I wished had existed when I was in the trenches. Most consultants hand you a framework and move on. I stay until the system is working and the revenue is protected.
Learn More
Services
Choose where you want to start. We'll tell you honestly what makes sense next.
Best for Founders or Operators who want to get clarity on biggest impact areas to focus on.Â
Best for Founders who need to build a Customer Success infrastructure. Get the clarity of a systems audit with playbooks and AI-assisted workflows to stand up a real CS infrastructure you can run immediately.
This is our most comprehensive and hands-on engagement. Everything from Signal Audit and Transformation, plus the team enablement to make sure your people can actually run and scale what we build together.
FAQ
Honest answers to the questions you're probably already thinking.
We're too early for this
We can't afford a big engagement right now.
Can't AI Help Me With This?
I've tried courses and consultants before and nothing stuck.
Our churn isn't that bad.
We'll do this next quarter.
The revenue you've already earned deserves to be protected.
You worked hard to get these customers through the door. Let's make sure they stay.
Book Your Free Revenue Leak Call
30Â minutes. No pitch. Just clarity on where your biggest retention opportunities are and what to do about them.
