Consulting
Build the CS Org You Don't Have to Rebuild Later. Hands-on Customer Success consulting for founders and CS leaders, from someone who's actually built and run this function
Book a CallChurn has warning signs — in your product data, your support tickets, your team's silence about accounts they've quietly stopped worrying about.
Most early-stage companies don't catch these signals until it's a crisis. I help you build the system that catches them early, before they cost you the revenue you worked hard to earn.
Why Me
I spent 10+ years inside Series A and B SaaS companies building and leading Customer Success — from first CSM hire to full org design, under real growth pressure with real revenue on the line. I took gross revenue retention from 92% to 98%, and helped teams scale from $5M to $50M ARR in under three years.
You're not hiring someone who read a lot about Customer Success. You're hiring someone who's built it, from the inside, more than once.
How I Work
Find the Signals
Every engagement starts with understanding your business, your customers, and where the real gaps are. No cookie-cutter audit — cookie-cutter doesn't stick.
Build the System
Onboarding flows, churn-risk indicators, playbooks, dashboards — built specifically around your team and your stage, not a generic template.
Hand Off With Confidence
You get a CS operation your team can run without you or me in the room — the playbooks, the automation, and the muscle memory to keep it going.
Who This Is For
- Founders who know churn is a problem but don't have the internal expertise to fix it
- CS leaders inheriting a team with no real system underneath it
- Companies past the "just wing it" stage but not ready to hire a VP of CS yet
FAQs
We're too early for this.
Can't AI just do this for us?
We've worked with consultants before and nothing stuck.
Stop Losing Revenue to Problems You Haven't Measured Yet
Every month without a retention system is another month of preventable churn. I only take on a limited number of consulting engagements at a time, so let's find out early whether working together makes sense.
Reach Out Now